A Dubai IPG Fiber Laser User is so Impressed by the Excellent After-Sales Service Provided by S&A Air Cooled Recirculating Chiller 2019-06-12

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Nowadays, as the competition becomes more and more fierce, it is not enough to just provide high quality product. After-sales service is equally important. As a reliable air cooled recirculating chiller supplier, we have well-established after-sales department in order to give our client superior product experience. 

Mr. Bhanu is the purchasing manager of a Dubai-based manufacturing company. It mainly deals with metal fabricating which requires several fiber laser cutting machines powered by 3000W IPG fiber lasers. As you know, fiber laser and air cooled recirculating chiller are inseparable, so he purchased a few units of S&A air cooled recirculating chillers CWFL-3000 for cooling last month. Yesterday, he sent an e-mail to our after-sales dept. about how to avoid high temperature alarm, for it is pretty hot at this time in Dubai. Well, our colleagues wrote him back in details and also attached the instruction video, which impresses him a lot. He said that the previous chiller suppliers just sold their products and didn’t take care of the after-sales questions, which annoyed him very much. Now he feels so lucky to find us and will establish long-term cooperation with us in the coming months. 

Well, we appreciate the trust from Mr. Bhanu and we are so proud of our air cooled recirculating chillers CWFL-3000 and our after-sales service. Air cooled recirculating chiller CWFL-3000 features the cooling capacity of 8500W and temperature stability of±1℃. It is specially designed for cooling 3000W fiber laser. With dual temperature control system, the fiber laser and the QBH connector/optics can be cooled at the same time, which saves not only space but also cost for the users. Every air cooled recirculating chiller CWFL-3000 is with the detailed instruction manual and there are instruction videos on our official website. If you still have questions, we are here to help promptly. 

For more detailed parameters of S&A air cooled recirculating chiller CWFL-3000, click 

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  • Technology Leader Technology Leader
    Provide systematic products and customized service Products diversification and wide applications More than 90 chiller models to choose More than 120 chiller models available for customization Applicable to over 100 manufacturing and processing industries Cooling capacity ranging from 0.6kW to 30 kW Technology Advantage a. With 16 years development, gradually grow as the industry standard builder and quality guarantee. b. ±0.1℃ high precision temperature control, stable cooling performance, support ModBus-485 communication, which can realize the commnucation between the laser system and multiple water chillers to achieve two functions: monitoring the working status of the chillers and modifying the parameters of the chillers, constant temperature and intelligent temperature control modes. c. With excellent laboratory testing system, simulates actual working environment for chiller. Overall performance testing before delivery: aging test and complete performance test must be executed on each finished chiller. Product Advantage a. With 11 patent certificates and won Quality integrity Level A certificate; b. ISO 9001, CE, RoHS and REACH environmental certificated. c. Conforms to air transport requirements, energy saving and environment friendly. d. Offer customized service to fulfill various demands of customer. e. Independent production of sheet metal, evaporator and condenser,minmize risks of water and refrigerant leakage and improve quality.
  • Production Advantage Production Advantage
    18,000 square meters brand new industrial refrigeration system research center and production base. Strictly execute ISO production management system, using mass modularized standard produces, and standard parts rate up to 80% which are the source of quality stability. Annual production capacity of 60,000 units, focus on large, medium and small power chiller production and manufacture. S&A Chiller Quality Control System Purchasing Strictly control and manage supply chain Ensure that each component is compliant with using standard Pre-production control Full inspection on key components Aging test on key components Production assembly process Standardized implementation on technology Assemble the chillers in strict accordance with specific regulated manufacturing procedures. Before delivery Overall performance testing Aging test and complete performance test must be executed  on each finished chiller. Delivery Delivery on time Shorten the overall response cycle of customer's supply chain Customer service 2 years warranty Lifetime maintaince and repair 24/7 hotline service with quick response
  • S&A chiller sales network S&A chiller sales network
    THE WARRANTY IS 2 YEARS AND THE PRODUCT IS UNDERWRITTEN BY INSURANCE COMPANY.  S&A has established service points in Russia, Australia, Czech, Singapore, Korea and Taiwan.

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