Global Reach, Local Support: TEYU's Practical Approach to Overseas Service

For industrial users, choosing a water chiller supplier is not only about cooling performance or technical specifications. As equipment is deployed globally, access to reliable local service and after-sales support becomes an equally important consideration, especially for customers who value stable operation and long-term service continuity.
As an industrial chiller manufacturer with a global customer base, TEYU has developed a service approach that balances centralized manufacturing strength with localized service collaboration.

Global Supply, Local Service Collaboration
TEYU water chillers are supplied to customers in over 100 countries and regions, serving a wide range of applications including laser processing, CNC machining, additive manufacturing, electronics, and industrial automation.
Rather than relying solely on centralized support, TEYU works closely with authorized local service partners and professional service companies in key markets. Through long-term cooperation agreements, TEYU has established a global after-sales service network covering 16 overseas locations, enabling customers to access support closer to their place of operation.
These service partners are selected based on technical capability, service experience, and familiarity with local industrial environments, helping ensure practical and efficient support in real-world operating conditions.

Overseas Service Coverage
TEYU's overseas service collaboration currently includes partners in:
* Europe: Czech Republic, Germany, Ireland, Italy, Netherlands, Poland, Russia, United Kingdom
* Asia: Turkey, India, Singapore, South Korea, Vietnam
* Americas: Mexico, Brazil
* Oceania: New Zealand
This network allows TEYU to support customers across multiple regions while respecting local standards, regulations, and service expectations.

What Localized Support Means in Practice
For industrial users, downtime and delayed service responses can directly affect production schedules and operating costs. TEYU's overseas service collaboration focuses on addressing these concerns in a practical and transparent way.
* Technical Guidance and Fault Diagnosis
Through local service partners, customers can receive application guidance, troubleshooting support, and operational diagnostics. When needed, TEYU's central technical team works together with local partners to resolve more complex issues efficiently.
* Spare Parts and Maintenance Support
Local access to commonly required spare parts and maintenance services helps reduce waiting times and logistical complexity. This collaborative model supports faster repairs, routine maintenance, and more predictable equipment operation over the chiller's service life.

Supporting Customers Who Prefer Local Purchasing and Service
Many customers place strong emphasis on local availability, communication efficiency, and accessible after-sales support when selecting a chiller supplier. TEYU's service network is designed to support these priorities.
By combining:
* Centralized product design and manufacturing
* Standardized quality and documentation
* Local service partner support
TEYU helps customers reduce service uncertainty and improve long-term operational confidence, particularly for system integrators, OEM partners, and end users managing multi-site or international operations.

Carefully Selected Partners, Customer-Oriented Local Service
TEYU works with carefully selected local service partners who demonstrate solid technical capability, relevant industry experience, and strong local service awareness. This selection process helps ensure that customers receive timely, clear, and approachable support within their own regions.
By cooperating with qualified local service companies, TEYU enables faster communication and more practical on-site or regional assistance, especially in situations where responsiveness and local understanding matter most. This approach supports a more efficient and customer-friendly service experience, while maintaining consistent product standards and technical coordination at the manufacturer level.

A Practical, Long-Term Service Philosophy
Building and maintaining overseas service cooperation across multiple regions requires time, technical alignment, and mutual trust. For an industrial chiller manufacturer, establishing 16 active overseas service collaboration points reflects a long-term commitment to supporting global customers, not only at the point of sale, but throughout the equipment lifecycle.
As customer operations continue to expand internationally, TEYU remains focused on doing what matters most: delivering dependable water chillers, supported by a practical and growing global service network.
Wherever your equipment operates, TEYU works with local partners to help keep your cooling systems running reliably.