At two or three O’clock in the morning, it is believed that most people are sleeping in warm bed, but there are some people who are on their way home. These people are very lovely, and they are----after-sales personnel of S&A Teyu.
I received a call from a laser customer of Shenzhen, who said that CW-7500 water chiller couldn’t work and needed to be repaired, and that this CW-7500 water chiller was for cooling 1500W fast-axial-flow CO2 laser tubes. According to the condition described by the customer, S&A Teyu determined that the chiller compressor had faults and needed to be replaced.
The customer was during a rush period, we couldn’t delay. And it only takes two hours to drive from Guangzhou to Shenzhen, so S&A Teyu determined to let after-sales personnel to directly drive a car to Shenzhen for repair through negotiation of multiple parties.
Compressor is the “heart” of water chiller. Involving welding technology, the procedures of replacing a compressor is complex, so a welder also went to site for repair in addition to after-sales personnel.
Compressor replacement was not completed until two o’clock in the morning. They detected the whole chiller and ensured that the chiller could work normally before they decided to leave for Guangzhou.
As the maintenance personnel repaired the chiller timely, the customer conducted normal production operation and completed order as scheduled, so the customer specially called S&A Teyu to express thanks!
The after-sales personnel of S&A Teyu are excellent! The development of S&A Teyu can’t leave you. Thank you!